FAQs

Shopping Information

How do I place an order?

Simply browse our collection, select your desired jewellery, choose the quantity, and add it to your cart. Proceed to checkout and follow the instructions to complete your purchase.

Do I need an account to shop at JewelsByAV?

No, you can place an order as a guest. However, creating an account allows you to track orders faster and view your order history.

How long does it take to process an order?

Orders are usually processed within 1–3 business days, excluding weekends and holidays.

How long will delivery take?

Delivery time depends on your location. Estimated delivery timelines will be shown at checkout once your order is placed.

Payment Infomation

What payment methods do you accept?

We accept major credit/debit cards, UPI, net banking, and other secure online payment options available at checkout.

Is it safe to make a payment on JewelsByAV?

Yes, all payments are processed through secure and encrypted payment gateways to ensure your information is protected.

Do you offer Cash on Delivery (COD)?

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What should I do if my payment fails?

If your payment fails, please try again using a different payment method or contact your bank. If the issue continues, reach out to our support team.

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